SATE (Service for Foreign Tourist Assistance Office) & Emergency Telephones
All you need to know about your trip
SATE – Foreign Tourist Assistance Service
🛡️ What is SATE
A police office operated by the Spanish National Police and Tourism staff, offering personalised assistance to tourists who are victims of crimes or incidents: filing police reports, passport certification, blocking bank cards, contacting consulates, locating relatives and lost items, psychological support, and more.
🕒 New opening hours
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From 1 October to 30 April
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Monday to Friday: 09:00 – 15:00 h
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Saturdays, Sundays and public holidays: closed
❗ Closed on national and local public holidays:
10 & 11 November, 8 / 24 / 25 / 31 December, 1 / 6 January, 19 March, and one pending holiday in April 2026.📍 Location & contact
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Avda. Derramador corner Gerona St., opposite Hotel Flash, 03501 Benidorm
📞 +34 96 556 36 75
📄 Guide & app download
🛡️ About SATE
A police-led office (CNP with Tourism staff) offering personalised assistance to foreign tourists victimised by crime or incidents: filing complaints, passport verification, blocking cards, embassy/consulate contact, locating family or lost items, psychological support…
Emergency Numbers in Benidorm:
SAMU (Ambulance Service) Phone: 112
Local Police
Address: Grecia Street, 6
Phones: +34 96 680 77 66 / 092 / 900 100 012
National Police
Address: Apolo XI Street, 36
Phones: +34 96 683 19 30 / 091
ID enquiries: 902 247 364
To file a report: 902 102 112
Guardia Civil
Address: Capitán Cortés Street, 2
Phones: +34 96 585 40 30 / 96 585 03 30
Fire Brigade
Address: Comunidad Europea Avenue
Phones: +34 96 585 44 75 / 112
