Privacy Policy

Privacy Policy - VisitBenidorm.es

The Visit Benidorm Foundation is highly committed to the protection of personal data. Accordingly, we have adapted our entire structure to comply with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD).

1. Data Controller

• Entity: Visit Benidorm Foundation

• Tax ID (CIF): G-42587139

• Registered Address: Plaza de Canalejas, 1 (Torrejó, 2), 03501 Benidorm, Alicante, Spain.

• Data Protection Officer (DPO): online@visitbenidorm.es

2. Purpose of Processing

The personal data provided through the website will be processed based on the specific form used, primarily for the following purposes:

• Providing information and tourism guidance services to the User.

• Processing requests submitted by the User and managing digital service demands.

• Keeping the User informed about news and updates related to procedures or topics of their interest.

• Managing complaints, suggestions, or incidents.

3. Lawful Basis for Processing

The legal basis for processing personal data on this website is the consent of the data subject, provided through a clear affirmative action. Additionally, data may be processed to fulfill missions carried out in the public interest or in the exercise of official authority vested in the Foundation.

4. Data Retention Period

Data will be kept for as long as necessary to fulfill the purpose for which it was collected and to determine any potential liabilities arising from that purpose and the processing of the data, in accordance with archive and documentation regulations.

5. Recipients of the Data

As a general rule, User data will not be transferred to third parties except in the following cases:

• Legal Obligation: Communications to the Ombudsman, Judges and Courts, Public Prosecutor, or State Security Forces.

• Service Providers: Technical providers for web analysis and marketing (please refer to our Cookie Policy for more details).

6. Your Rights

You may exercise your rights of access, rectification, erasure (right to be forgotten), objection, restriction of processing, and data portability by writing to the postal address listed above or via email to:

• Email: online@visitbenidorm.es (including a copy of your ID or equivalent identification).

If you believe your request has not been properly addressed, you have the right to file a complaint with the Spanish Data Protection Agency (www.aepd.es).

Last updated: April 2026