Accessible Beaches

Benidorm’s beaches are fully adapted to ensure accessibility for all users, featuring accessible access points and bathing areas, Braille signage, and adapted public restrooms. Additionally, the seafront promenades are at the same level as the sidewalks, with transparent glass railings to improve visual accessibility.

ACCESSIBLE BEACH POINTS

An accessible beach point is a designated area equipped with appropriate urban infrastructure, such as accessible public transport, reserved parking for people with reduced mobility, ramps, adapted changing rooms, shaded areas, and trained staff, ensuring that people with disabilities can access both the sandy beach areas and the sea.

GROUPS AND ORGANISATIONS

To provide the best possible service, we encourage groups or organisations planning to use the facilities to notify us in advance. This helps prevent overcrowding at any of the three accessible beach points and allows for additional support staff if needed.

📧 Email: playasymedioambiente@benidorm.org
📞 Phone Numbers: 966 815 467 – 660 106 555 – 603 821 915

BENIDORM’S ACCESSIBLE BEACH POINTS

Benidorm has three accessible beach points:

1️⃣ Levante Beach, C/ Murcia

• 📏 Surface area: 312 m²
• 🏗 Year installed: 2000

2️⃣ Poniente Beach, Av. Mont Benidorm

• 📏 Surface area: 138 m²
• 🏗 Year installed: 2001

3️⃣ Poniente Beach, Parque de Elche

• 📏 Surface area: 172 m²
• 🏗 Year installed: 2003

During the summer season, each accessible beach point has three professionals assisting users.
From 14 February to 31 May, there are two professionals, and during the winter season, there is one.

OUR WORK

Our goal is continuous improvement. We monitor facilities and user care, ensuring empathetic service that provides a fully personalised experience and guarantees user satisfaction.

We work to meet user expectations through state-of-the-art resources and a motivated team of professionals.

ACCESSIBLE BEACH OPERATION PLAN

☀️ SUMMER (1 June - 30 September)
🕘 Opening Hours: 09:30 - 18:30
📍 All 3 accessible beach points open

❄️ WINTER (Rest of the year, except 15 January - 14 February)
🕥 Opening Hours: 10:30 - 14:30
📍 All 3 accessible beach points open

📞 Municipal Staff Support Line: 966 815 485
📞 Emergency Lifeguard & Rescue Service: 603 822 132

FACILITIES AVAILABLE AT EACH ACCESSIBLE BEACH POINT

• 🚶‍♂️ 1 Access Ramp
• 🛤 1 Walkway leading to the sea
• 🚗 Reserved Parking Spaces
• 🚻 1 Adapted Changing Room
• 🚽 1 Adapted Restroom
• 🌴 Shaded Areas and Windbreak Awnings
• ♿ 3 Amphibious Chairs for Adults + 1 for Children
• 🦯 3 Sets of Amphibious Crutches (Various Sizes)
• 🏊‍♂️ Lifeguards to Assist Bathing (Seasonal Service)
• 🔴 Buoys Marking the Safe Swimming Area
• 📶 WIFI Zone

USAGE RULES

🕘 Opening Hours: 09:30 - 18:30
📜 A Disability Certificate is required to use the bathing service
♿ Amphibious chair use depends on availability
🚩 Service is suspended when the yellow flag is raised
👥 Users with severe disabilities must be accompanied
🚻 Adapted facilities are for disabled users only
👨‍👩‍👧 Family members can share shaded areas without obstructing others
🏊‍♂️ Users leaving the amphibious chair to swim must sign a liability waiver

RELATIONSHIP WITH USERS

🤝 Respectful and friendly service
🎽 Staff must wear a clearly identifiable uniform
🛠 Each team member must know their responsibilities
🔊 Soft tone of voice and professional attitude
🚫 No eating, drinking, smoking, or chewing gum in front of users
🔒 Respect user privacy
📢 All complaints must be reported to a supervisor
📚 Trained personnel to ensure excellent service
🤝 Teamwork and coordination
📝 User satisfaction surveys to improve services

USEFUL PHONE NUMBERS

🏛 Benidorm City Council: 966 815 400
🏖 Department of Beaches: 966 815 467
🌿 Department of Environment: 966 815 485
👮‍♂️ Local Police: 966 807 766
🚓 Local Beach Police: 965 853 075
📦 Lost & Found: 966 815 541
🆘 Lifeguard & Rescue Service: 603 822 132
📞 Emergency Services: 112
🚒 Fire Department: 965 854 475
🚑 Red Cross: 966 808 934
🏥 Regional Hospital of Villajoyosa: 966 859 800
👮‍♀️ Civil Guard: 965 854 272