Accessible Beaches

ACCESSIBLE BEACH POINT

An accessible beach point is an area where the disabled can gain access to the beaches and the sea via adequate urban infrastructures such as accessible public transport, reserved parking spaces and other elements such as access ramps, shaded areas and changing rooms. A specialised team is onsite to assist.

GROUPS

It is advisable that groups book in advance to ensure that the services provided are not over congested at any one time and to be able to provide additional support personnel for assistance if necessary.

Please Call: +34 966815467 ó +34 966 81 54 00

FREE SUN LOUNGERS AND UMBRELLAS

The Benidorm beaches department has an agreement with the company responsible for sun loungers and umbrellas.

They offer a free card to people with the following characteristics:

• More than 65% disability.
• Registered as a resident at the town hall.
• Owner of a property in the town of Benidorm.

All documents must be presented at the following address:

R.A. Benidorm, Provima building, Lepanto st corner with Mallorca st.

Telf. 96 585 45 48   Fax. 96 586 05 77

ACCESSIBLE BEACH MEETING POINTS

Benidorm beaches have three disabled access points:

1.   Levante beach, Murcia st.

Surface area: 218 m²

Operating since 2000

2.  Poniente beach, Mont Benidorm Avenue:

Surface area: 138 m²

Operating Since 2001

3.  Poniente beach, Elche park:

Surface area: 150 m²

Operating since 2003

Our goal is to constantly improve the service so we monitor the facilities and customer service provided regularly. That is the reason why our service is full of empathy, so that our communication is totally personalised and the user feels satisfied with the service received.

We want to ensure that expectations are exceeded via the most advanced resources and the collaboration of an excellent team of motivated professionals for the benefit of our users.

TIMETABLE

SUMMER

1 june to  30 september

The 3 areas:  Open 09.30 a 18.30

WINTER

Rest of year except 15 January to  14 february

2 areas  Parque de Elche & Valle Murcia

10.30 – 14.30

Anomalies personnel

679173263

660106555

Emergencies -  lifeguard personnel:

661725720

FACILITIES

-            1 access ramp.

-            1 walkway.

-            1 adapted changing room.

-            1 adapted WC.

-            Shaded areas.

-            Windbreaks.

-            3 adult amphibious chairs.

-            1 child amphibious chair.

-            3 pairs of amphibious crutches different sizes.

-            Lifeguards as support personnel to help with bathing.

-            Buoys to delimit bathing area.

STANDARD REGULATIONS

If a bather uses the amphibious wheelchair they will be assisted by a staff member.

People with higher grade of disabilities must be accompanied by an adult. The organisation cannot be responsible for administrating food, drinks or sun cream.

Accessible WC will be exclusive for people with disabilities and the organisation.

Families of the users can stay in the shaded area as long as the space is not needed for other disabled users.

People with disabilities who use the amphibious chair to access the water and then decide to swim of their own accord must sign an agreement saying this is under their own responsibility and that the town hall or organisation will not be responsible for any possible consequences.

The frequency and duration of the bathing time will depend of the number of users waiting in the area and the staff available.

RELATIONSHIP WITH USERS

-        Personnel attitude must be helpful in keeping with their job role towards the users of this service.

-        Personnel will help the user to sit on the amphibious chair, stay in the water and help them back to their own chair again.

-        The staff monitors will always show respect.

-        The suggestion box can be used.

-        Service personnel will be informed about specific groups, number of persons and schedule of visit.